ORDERS, SHIPPING & PAYMENTS
1. Do you ship within the United States?
Yes, we ship orders within the United States using reliable shipping partners.
2. How long does order processing take?
Orders are typically processed within 1–3 business days before shipment.
3. How long does delivery take?
Delivery times vary by location but usually range from 3–7 business days after shipping.
4. How can I track my order?
Once your order ships, you will receive a confirmation email with tracking information.
5. What payment methods do you accept?
We accept major credit and debit cards as well as other secure online payment methods available at checkout.
6. Is my payment information secure?
Yes. All payments are processed through secure, encrypted third-party payment providers.
7. Can I change or cancel my order?
If your order has not yet been processed, contact us as soon as possible and we will do our best to assist.
8. Do you charge sales tax?
Sales tax is applied where required by law and will be calculated at checkout.
9. What should I do if my order arrives damaged?
Please contact us promptly with your order number and photos of the damaged item.
10. What if I receive the wrong item?
If you receive an incorrect item, contact us and we will help resolve the issue.
RETURNS, PRODUCTS & SUPPORT
11. What is your return policy?
We accept returns within 30 days of delivery for eligible, unused items in original condition.
12. Who pays for return shipping?
Customers are responsible for return shipping unless the return is due to our error.
13. How long do refunds take?
Approved refunds are processed within 5–10 business days, depending on your payment provider.
14. Do you offer exchanges?
Exchanges are available only for items that arrive defective or damaged.
15. Are your products covered by a warranty?
Some products may include a manufacturer’s warranty. Details, if applicable, are listed on the product page.
16. Are your tools suitable for professional use?
Many of our products are designed for both home and professional applications. Please review product descriptions for specific details.
17. How do I know which product is right for me?
Each product page includes detailed specifications to help you choose the right item.
18. Do you sell used or refurbished items?
No. All products sold on our website are new unless stated otherwise.
19. How can I contact customer support?
You can reach us by email at info@redmontgl.com for any questions or support needs.
20. Where is your business located?
We are based in Boca Raton, Florida, United States.