🔄 Refunds & Returns Policy

Last updated: December 14, 2025

 RETURNS & ELIGIBILITY

At Redmont GL, we aim to provide quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, you may request a return under the conditions outlined below.

📦 Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Items must be unused, uninstalled, and in original condition

  • Products must be returned in their original packaging

  • All included accessories, manuals, and components must be present

  • Proof of purchase (order confirmation or receipt) is required

The following items are not eligible for return:

  • Used, installed, or altered products

  • Items damaged due to misuse, improper installation, or neglect

  • Clearance or final sale items

🔁 Exchanges

We only offer exchanges for items that arrive defective or damaged.
If you receive an incorrect or damaged product, please contact us promptly so we can assist.

REFUNDS & SHIPPING

💳 Refunds

Once your return is received and inspected, we will notify you by email regarding approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing may take 5–10 business days, depending on your payment provider

Original shipping charges are non-refundable, except in cases where the return is due to our error.

🚚 Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable shipping service

  • We are not responsible for lost or delayed return shipments

📧 How to Start a Return

To initiate a return or refund request, please contact us at:

Email: info@redmontgl.com
Website: https://redmontgl.com

Please include your order number and a brief description of the issue.

📍 Business Information

Redmont Global

6503 N Military Trail, Apt 2310Boca Raton, FL 33496
United States